Frequently Asked Questions
Everything you need to know about your With Jéan order.
How long does shipping take?
We offer express shipping worldwide. Orders are typically processed within 1-2 business days, with delivery taking 3-5 business days depending on your location.
What is your return policy?
We accept returns for store credit or exchange within 21 days of delivery. Items must be in original condition, unworn, unwashed, and with all tags attached.
Will I have to pay duties and taxes?
International orders may be subject to local import duties and taxes. These are calculated at checkout for most countries to ensure a seamless delivery experience.
How do I find my correct size?
Each product page features a specific size guide and fit notes. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
We accept all major credit cards, PayPal, and buy-now-pay-later options including Afterpay and Klarna for eligible regions.
How should I care for my With Jéan pieces?
To maintain the quality of your garments, we recommend a cold hand wash or delicate machine cycle and air drying in the shade.